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Help Center

Frequently Asked Questions 79game – Get Your Questions Answered

Here we've gathered the most common questions about registration, Pix deposits, withdrawals, bonuses, Sports Betting, crash games, and casino. If you can't find what you're looking for, our support team is available 24 hours a day in Portuguese.

E.g., "how to withdraw via Pix", "welcome bonus", "identity verification"

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Why 79game Is the Top Choice for Brazilian Bettors
Before diving into the questions, here's a quick look at what sets 79game apart
Instant Pix, 24 Hours

Deposits from R$ 10.00 and withdrawals from R$ 20.00 via Pix, processed in up to 3 minutes at any time of day. No fees, no waiting, no hassle — including weekends and public holidays.

100% Welcome Bonus

On your first deposit, 79game doubles the amount up to R$ 500.00. 10× rollover on the bonus, valid for 30 days. One of the most transparent and fair bonus structures available to bettors in Brazil.

Brazilian Football Live

Brasileirão Série A, Copa do Brasil, Libertadores da América — pre-match and live betting with real-time updated odds, cash out available, and special markets for the most-watched fixtures in Brazil.

Crash Games & Full Casino

Aviator, Spaceman, JetX, and over 3,000 casino games available right after registration. Slots from certified international providers, Live Casino with Portuguese-speaking dealers, roulette, baccarat, and progressive jackpots.

24/7 Human Support in Portuguese

Live chat with a response in under 2 minutes, every day of the week. Our team speaks real Brazilian Portuguese, understands the local bettor's context, and handles any situation without a rigid script.

Security & LGPD

256-bit SSL on all transactions, identity verification (KYC), LGPD-compliant data handling, and responsible gambling tools built into the dashboard. Your security is non-negotiable at 79game.

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79game Registration

Yes, registration at 79game is completely free. You'll need to provide your full name, CPF, email, phone number, date of birth, and state of residence. The process takes under 2 minutes. Once you submit the form, you'll receive a confirmation email — click the link to activate your account. After that, you can make a deposit via Pix from R$ 10.00 and claim the 100% welcome bonus up to BRL 500.00.

No. 79game allows only one account per CPF. Creating multiple accounts to claim the welcome bonus more than once is a violation of the Terms and Conditions. Duplicate accounts are detected automatically and closed, with any bonuses cancelled. If you've lost access to your existing account, use the email password recovery option or contact 24-hour support via live chat.

The minimum age is 18 years old. 79game enforces age verification during registration and throughout the identity verification (KYC) process. Accounts identified as belonging to minors are immediately closed, and their data is handled in accordance with the LGPD and the ECA (Law No. 8,069/1990). The platform is intended exclusively for adults residing in Brazil with full legal capacity.

Identity verification is not required for betting and gaming right after registration, but it is required before withdrawals can be processed. KYC involves submitting a photo of your ID (RG, CNH, or passport) and a verification selfie. The process is quick and secure. To withdraw via Pix in up to 3 minutes, your account must have an approved KYC. We recommend completing verification right after registration so there are no delays when you're ready to cash out.

Some details, such as your email and phone number, can be updated directly in the account panel under "Personal Settings". For changes to sensitive information like your CPF or full name, you'll need to contact 24-hour support via live chat, as these details must be verified to protect account integrity and prevent fraud. 79game will request supporting documentation in these cases before updating your registration.

79game is built with responsive design and works seamlessly in your mobile browser, whether that's Chrome on Android or Safari on iPhone – no app download required. Visit the site from your mobile browser for the full experience. For quicker access, save it as a shortcut on your home screen: on iPhone, use "Add to Home Screen" in Safari; on Android, Chrome offers the same option in the menu. No storage space used, no mandatory updates.

Deposits on 79game

79game accepts the major payment methods used in Brazil: Pix (recommended method, instant credit, minimum of R$ 10.00), boleto bancário (cleared within up to 1 business day, minimum of R$ 30.00), credit and debit card (major card networks, instant processing), PicPay, Mercado Pago and TED bank transfer by major Brazilian banks such as Nubank, Itaú, Bradesco, and Banco do Brasil. All payments are in BRL and must be linked to the account holder's CPF.

The minimum deposit via Pix is R$ 10.00. For boleto bancário, the minimum is R$ 30.00. For credit and debit cards, the minimum varies by card network but is generally R$ 20.00. For PicPay and Mercado Pago, the minimum is R$ 10.00. For TED, the minimum is R$ 30.00. There is no defined maximum for deposits, but personalized limits can be set through the responsible gambling tools in your account dashboard.

Deposits via Pix deposits are credited instantly, in under 1 minute in most cases. After completing the payment through your bank (Nubank, Itaú, Bradesco, Banco do Brasil, or any other), the balance appears in your 79game account automatically. If the credit has not shown up after 5 minutes, check your bank statement to confirm the Pix was completed. If the transaction shows as completed in your bank but not on the platform, contact live support with your Pix receipt for immediate verification.

No. For security and regulatory compliance reasons, 79game requires that all deposits be made by the account holder themselves, using payment methods linked to their CPF. Deposits from third parties — other people's accounts, transfers from family members or friends — are automatically blocked and returned to the sender. This policy protects users against fraud and ensures the integrity of all financial transactions on the platform.

There are no deposit fees at 79game for any of the available methods. The deposited amount is credited in full to your account, with no deductions. The only potential cost may be charged by your own bank or digital wallet for the outgoing transaction — for example, some bank accounts charge fees for TED transfers. To avoid any fees, use Pix, which is free at most Brazilian banks, including Nubank, Itaú, Bradesco, and Banco do Brasil.

Yes, boleto bancário is accepted with a minimum deposit of R$ 30.00. The boleto generated by 79game is valid for 1 business day and can be paid at any bank, lottery outlet, banking app, or internet banking. Processing takes up to 1 business day after payment, depending on the time and bank. Boletos paid after 9 PM or on weekends and public holidays are credited on the next business day. For instant credit, we recommend Pix, which is immediate and free of charge.

Withdrawals & Pix at 79game

To withdraw via Pix on 79game, go to your account dashboard, click "Withdraw", select Pix as the method, enter the amount and your destination Pix key (CPF, email, phone number, or random key). The minimum withdrawal is R$ 20.00. For accounts with approved KYC, processing takes under 3 minutes, 24 hours a day, 7 days a week. The destination Pix key must be linked to the CPF of the 79game account holder.

The minimum withdrawal is R$ 20.00 via Pix. The maximum daily withdrawal limit varies by account VIP level: Bronze users can withdraw up to R$ 5,000.00 per day; Silver up to R$ 10,000.00; Gold up to R$ 20,000.00; Platinum up to R$ 50,000.00; Diamond and Elite have expanded limits negotiated directly with your VIP account manager. If you need to withdraw an amount above your tier's daily limit, contact support to explore your options.

The under-3-minute withdrawal is guaranteed for accounts with approved KYC and no pending issues. Common reasons for delays: (1) pending KYC — identity verification has not been completed or approved yet; (2) withdrawal above the daily limit for your current VIP level; (3) incomplete bonus rollover — if a bonus with a pending wagering requirement exists, part of your balance may be locked; (4) security review on high-value withdrawals. In any case, contact 24-hour live chat to check your status in real time.

No withdrawal fees at 79game for Pix withdrawals. The requested amount is transferred in full to your registered Pix key, with no deductions from the platform. For withdrawals via other methods — such as TED — the user's own bank may charge fees to receive the transfer, but 79game does not charge anything for processing. Always check with your bank whether receiving fees apply before choosing a withdrawal method.

No. For security and regulatory compliance, all withdrawals at 79game must be made to accounts linked to the account holder's CPF. Withdrawals to Pix keys, bank accounts, or third-party wallets are automatically declined. This policy protects users against fraud and money laundering. Make sure the Pix key you enter for a withdrawal is registered to a bank account in your name and CPF before submitting the request.

If you have an available balance in your account at the time of self-exclusion, it will be refunded via Pix to your registered key within 5 business days, provided the balance comes from legitimate deposits and not exclusively from bonuses with a pending rollover. Unconverted bonus funds will be canceled. Support will reach out by email to confirm your Pix details before processing the refund. In no case will a legitimate balance be withheld due to a self-exclusion request.

Bonuses & Promotions

The bonus is applied automatically on your first deposit. No special code is required. Deposit any amount between R$ 10.00 and R$ 500.00 and 79game credits 100% of that amount as a bonus. For example: deposit R$ 200.00, receive R$ 200.00 in bonus funds, and play with R$ 400.00. The rollover is 10× the bonus amount (on the deposit amount only, not deposit + bonus), with 30 days to complete it. The rollover can be met through Sports Betting (100% contribution) and casino games (contribution varies by game — see the Terms).

Rollover (also called wagering requirement) is the number of times you need to wager the bonus amount before you can withdraw any winnings derived from it. At 79game, the rollover for the welcome bonus is 10×. Example: if you received a R$ 200.00 bonus, you need to place a total of R$ 2,000.00 in bets to unlock the bonus for withdrawal. Your rollover progress is visible in the promotions section of your account dashboard. Canceled, voided, or low-risk bets (odds below 1.50 in Sports Betting) do not count toward the rollover.

Yes. 79game offers regular promotions for registered users, including: weekly cashback from 3% to 15% cashback on losing bets (varies by VIP level), weekly reload bonuses for deposits made on Fridays, special promotions for featured Brasileirão and Libertadores matches, free spins on selected slots, and casino bonuses for users exploring new games. Promotions are personalized based on your betting history and VIP level. Check active offers in the "Promotions" tab on your dashboard after logging in.

The 79game VIP program is automatic and takes effect from the first day of use. Every bet earns points that advance your level: Bronze, Silver, Gold, Platinum, Diamond, and Elite. Each level brings real benefits: higher weekly cashback, increased daily withdrawal limits, priority support with faster response times, access to exclusive promotions, and — at the highest levels — a dedicated account manager. Your current level and progress toward the next one are visible on the account dashboard after logging in.

Yes. If you received a 79game promotional code, enter it in the "Promotional Code" field during registration or, for specific promotions, in the deposits section before completing your payment. The code field appears as optional on both the registration form and the deposit screen. Expired codes or codes that don't match your account's eligibility profile will not be applied. If you have questions about a specific code, contact live support before making your deposit.

Yes. The welcome bonus has an expiration period of 30 days for the rollover to be completed. If the rollover is not fulfilled within the time limit, the remaining bonus balance is automatically cancelled. Your real deposit balance (not from the bonus) stays in the account and can be withdrawn normally. The validity period for other bonuses – such as reloads and cashback – varies by promotion and is described in the specific rules for each offer, available under the "Promotions" tab in your dashboard.

Sports Betting

79game covers a wide range of sports with a special focus on the Brazilian market: football (Brasileirão Série A and B, Copa do Brasil, Copa Libertadores, Conmebol Sudamericana, Champions League, and World Cup Qualifiers), MMA and UFC, basketball (NBB and NBA), volleyball, tennis, e-sports (CS:GO, League of Legends, Valorant), motorsport (Formula 1, Stock Car), as well as baseball, futsal, rugby, and more. Live coverage is especially extensive for Brazilian football and UFC.

The cash out lets you close a bet before the game ends, receiving a partial amount based on current market odds. If your bet is winning, cash out locks in part of your profit before the final result. If it's losing, cash out can recover part of your stake. To use it, go to "Active Bets" on your dashboard during a live game and click "Cash Out" on the desired bet. The feature is available for most live football markets in the Brasileirão and Libertadores, though not all markets support it.

If a match is canceled or postponed to a date other than the original, all bets are canceled and the full stake is refunded to the account balance. If a game is postponed to the same day and takes place within 12 hours of the original time, bets may be kept, depending on the specific competition's policy. In cases of incomplete results or suspended events, 79game follows international bet settlement rules, detailed in the Terms and Conditions. Any returned balance is immediately available for new bets or withdrawal.

Yes. 79game accepts single, multiple (combo), and system bets. With parlay bets, you select 2 or more events on a single slip and the odds are multiplied together, creating higher potential returns. The risk is that if any selection loses, the entire parlay is lost. With system bets, you define how many winning combinations are needed for a return – less risky than a straight parlay. Your bet slip appears in the corner of the screen as you add selections from the markets.

The minimum bet amount is R$ 1.00 for Sports Betting. The maximum amount varies depending on the market, the competition, and the account's VIP level. Markets covering Brazilian football (Brasileirão Série A, Copa do Brasil, Libertadores) tend to have higher limits. Niche or special markets may have lower limits. VIP users at Gold level or above have expanded betting limits. Check the specific market information on the bet slip to see the applicable limit.

Live betting at 79game lets you wager while the game is in progress, with odds updated in real time as the score, match time, and in-game events unfold. To access it, go to the "Live Betting" section in the menu and select the match you want. Available live markets include final result, next goal, corners, cards, and much more. Live bets have an acceptance window — you have a few seconds to confirm before the odds are recalculated. Cash out is available on many live markets.

Casino & Crash Games

79game offers the most popular crash games on the market: Aviator (Spribe), Spaceman (Pragmatic Play), JetX (SmartSoft), Mines, Goal and many others. Crash games are multiplier games where the value climbs until it hits an unpredictable crash point – the goal is to cash out before the plane, rocket, or character disappears. Results are determined by a certified RNG (random number generator) algorithm, audited by independent bodies to ensure every round is fair.

Yes. All casino games available on 79game – slots, crash games, roulette, baccarat, blackjack, and jackpots – use RNG (random number generator) certified by independent audits. 79game's partner providers (such as Pragmatic Play, Spribe, Evolution, NetEnt, and others) are licensed and regulated by international gaming authorities. The RTP (return to player) for each game is available in the game's information section on the platform. Results are completely unpredictable and impossible to manipulate.

The 79game Live Casino connects you to real tables streamed via live video, with human dealers running games in real time. Available games include live roulette, live baccarat, live blackjack, live poker, and interactive game shows like Crazy Time and Monopoly Live. You place bets through the site's interface while the game unfolds live on camera. Some dealers speak Portuguese, making the experience feel closer to home for Brazilian players. Access is available directly after logging in to the "Live Casino" section.

79game's progressive jackpots grow continuously as players wager on eligible slots. A small percentage of each bet contributes to the jackpot pool, which can accumulate substantial amounts in BRL. When a player hits the jackpot combination, the full accumulated prize is credited to their account in BRL. Jackpots come in different sizes: mini, minor, major, and grand (the largest). The current value of each jackpot is displayed in real time above the eligible games in the slots section of the platform.

Many slots available at 79game offer a demo mode which lets you play without real money to learn the mechanics, symbols, and bonus features of a game before placing real bets. To access it, click on the game you want and select the "Demo" or "Try" option. In demo mode, winnings are virtual and cannot be withdrawn. Live crash games and Live Casino generally do not offer a demo mode, as they rely on real-time streaming. Demo mode is a great way to explore new games risk-free.

Yes, the welcome bonus can be used on Sports Betting and casino games. However, the rollover contribution varies by game type: Sports Betting contributes 100% of the wagered amount toward the rollover. For casino games, contribution varies by game — slots generally contribute 100%, crash games around 50% to 100%, and table games like baccarat and roulette contribute less (typically 10%). Check the rollover contribution table in the full bonus terms under the "Promotions" tab after logging in.

Account Security

79game uses 256-bit SSL encryption across all communication between the user's device and the platform's servers — the same standard used by Brazil's leading digital banks. Passwords are stored with secure hashing (never in plain text). Personal data is handled in compliance with the LGPD (Law No. 13,709/2018) and are never sold or shared with third parties without explicit authorization. For details on how your data is collected, used, and stored, please refer to the Privacy Policy.

2FA (two-factor authentication) adds a second layer of protection at login. In addition to your password, you will need to enter a code sent via SMS to your registered phone number. Even if someone obtains your password, they cannot access your account without having your phone. To activate it: log in, go to "Security Settings" on your account dashboard, and follow the step-by-step instructions to enable 2FA via SMS. It takes less than 2 minutes. We strongly recommend 2FA for anyone who keeps a balance in their account or makes frequent Pix withdrawals.

Never. The 79game support team will never ask for your login password via chat, email, SMS, or any other channel. If you receive a message asking for your password and claiming to be from 79game, it is a phishing attempt. Report it immediately to the real support team via the platform's live chat and do not click any external links. 79game only needs your basic identifying information (name, email, partial CPF) to verify your identity – never your full password.

If you receive an access notification you don't recognize, take these steps immediately: (1) change your password from your account in the settings panel; (2) enable 2FA if it isn't already active; (3) contact 24-hour support via live chat, reporting the suspicious access with the date and time; (4) check for any unauthorized pending withdrawals — if there are any, support can block the transaction before it is processed. 79game sends email notifications for every new login to help you identify unauthorized access.

To change your password while logged in: sign in, go to "Settings" on the dashboard, select "Security," and click "Change Password." Enter your current password, then your new password twice to confirm. The new password must be at least 8 characters long and include uppercase letters, numbers, and symbols. To reset your password without access to your account: go to the login page, click "Forgot my password," enter your registered email address, and you will receive a reset link within 2 minutes. The link expires after 30 minutes for security purposes.

Yes. 79game operates in compliance with the General Data Protection Law (LGPD – Law No. 13.709/2018). This means you have the right to: access the personal data we hold about you, request the correction of inaccurate data, request the deletion of your data (where applicable), be informed about how your data is used, and withdraw consent for marketing communications. To exercise any of these rights, please contact us at suporte@79game.click or visit our Privacy Policy for more details.

Responsible Gaming

Yes. 79game provides several control tools within your account dashboard: deposit limit (daily, weekly, or monthly), loss limit, session time limit, temporary break (24 hours, 7 days, or 30 days) and permanent self-exclusion. Limit reductions take effect immediately; increases take 48 hours to ensure the decision isn't impulsive. All tools are available under "Settings" → "Responsible Gaming" on your dashboard after logging in. For more information, visit the Responsible Gaming.

To request permanent self-exclusion, contact support via 24-hour live chat or by email at suporte@79game.click. Requests are processed within 24 hours. Once completed, account access is permanently closed and no marketing communications will be sent. Any legitimate available balance will be returned via Pix to your registered key within 5 business days. Self-exclusion cannot be immediately reversed — this is by design to ensure the measure is effective. If you're unsure, a 30-day temporary break is an alternative.

Log in and go to your account dashboard, navigate to "Settings", and click "Responsible Gambling". Under the deposit limits section, choose the period (daily, weekly, or monthly) and set the maximum amount you're willing to deposit. Confirm and the limit takes effect immediately. Once the cap is reached, new deposits are automatically blocked until the next period. To reduce the limit, the change takes effect immediately. For increase, the change takes 48 hours to take effect — an extra safeguard against impulsive decisions made in the heat of the moment.

Yes. 79game monitors patterns that may indicate problematic behavior, such as a sudden spike in betting volume, repeated deposits following losing streaks, and unusually long sessions. When these patterns are detected, the support team may proactively reach out to share information about the available control tools. This outreach is handled with respect and without judgment. The decision to use these tools always rests with the user. Our team is specifically trained to identify and assist anyone who may need support.

A temporary break can be activated directly in your account dashboard under "Settings" → "Responsible Gambling" → "Temporary Break". Choose your preferred period: 24 hours, 7 days, or 30 days. During the break, account access for betting and deposits is suspended. Once the period ends, your account resumes automatically with no reactivation needed. A break is ideal if you need time out after a losing streak or simply want to step away without closing your account permanently. It's quick, judgment-free, and hassle-free.

Pathological gambling is a recognized and treatable mental health condition. In Brazil, you can seek help through CAPS (Psychosocial Care Center) nearest location, which offers free care through the SUS. Psychologists specializing in behavioral addictions also work with compulsive gambling in private practices and through health plans. Support groups for compulsive gamblers exist in cities across Brazil. The 79game support team can provide guidance on local help resources and is available 24 hours a day via live chat. For more information, visit our Responsible Gaming.
Didn't find your answer?

Our support team is available 24 hours a day, 7 days a week, in Brazilian Portuguese. Access the live chat on the platform or send an email to suporte@79game.click. Average response time: under 2 minutes on live chat.

About 79game

Everything You Need to Know About 79game

79game is a Sports Betting and online casino platform built for the Brazilian bettor. From registration to Pix withdrawal, every detail is designed for a fast, straightforward, no-hassle experience. There is no app to download — the site runs directly in your mobile browser, with an interface optimized for both Android and iPhone.

Getting started at 79game is straightforward: create a free account in under 2 minutes, make your first deposit via Pix from R$ 10.00, and your 100% welcome bonus of up to R$ 500.00 is applied automatically. No special code needed — the bonus is credited on every new user's first deposit. With a rollover of just 10× on the bonus amount (not on deposit plus bonus), the terms are among the most transparent available in the Brazilian market.

For football bettors, 79game covers the Brasileirão Série A with both pre-match and live betting, real-time updated odds, cash out available on major markets, and dozens of options beyond the final result: Asian handicap, total goals, corners, cards, and special markets. The Copa do Brasil, Copa Libertadores, and Conmebol Sudamericana also receive full coverage. Outside of football, UFC and MMA offer some of the best live betting coverage available in Brazil, with wagers on each round, method of victory, and fight duration.

In the casino, over 3,000 games are available right after registration. Crash games like Aviator and Spaceman have gained popularity among Brazilian players in recent years thanks to their simple mechanics and fast multiplier potential. Live Casino connects you to real dealers streamed via camera, with roulette, baccarat, and blackjack tables running 24 hours a day. Progressive jackpots accumulate prizes in BRL, and any registered user can win with a minimum bet on eligible slots.

Security is a core pillar of 79game. All transactions are protected by 256-bit SSL encryption, data is handled in compliance with the LGPD, identity verification (KYC) safeguards withdrawals, and responsible gambling tools are built directly into the account dashboard. Human support in Portuguese is available 24 hours a day via live chat, with an average response time of under 2 minutes. If you have any question not answered on this FAQ page, our team is ready to help — no rigid scripts, no delays.

24/7 Live Support

Our Brazilian Portuguese team is available right now via live chat. Less than 2 minutes wait time.

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Email Contact

Prefer to write? Send your question to suporte@79game.click. We respond within 4 hours on business days.

suporte@79game.click

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Our Commitment to Brazilian Bettors

79game operates with transparency and responsibility. Sports Betting and casino games involve real financial risk. Only bet what you can afford to lose. Use the control tools available in your account. For more information, please consult our Terms and Conditions, the Privacy Policy and the Responsible Gaming. Platform prohibited for users under 18.

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Free registration in under 2 minutes, deposits via Pix from R$ 10.00, and a 100% bonus up to R$ 500.00 on your first deposit. Live football, crash games, casino, and instant withdrawals — all waiting for you.

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Responsible Gambling: 79game promotes responsible gambling. Sports Betting and casino games involve financial risk. Only bet what you can afford to lose. If you feel that gambling is affecting your financial or personal life, use the control tools available in your account or visit our Responsible Gaming. Prohibited for users under 18.

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